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Privacy Policy

1. Information We Collect

To provide our specialist cleaning services, we collect the following information:

  • Contact Details: Name, email address, phone number, and home address (if collection/delivery is requested).

  • Service Details: Brand and model of your baby gear, and specific cleaning requirements (e.g., mould or vomit removal).

  • Visual Data: Photos you upload of your items to help us assess their condition and provide quotes.

  • Payment Information: Transaction details processed securely through our third-party payment providers (Wix Payments/Stripe/PayPal). We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use your data strictly for business purposes, including:

  • Processing your bookings and sending appointment reminders.

  • Assessing the condition of items via your uploaded photos.

  • Contacting you regarding collection/drop-off logistics.

  • Internal record-keeping and tax purposes.

  • Sending occasional marketing updates (only if you have opted in).

3. Data Retention & Photos

  • Personal Data: We keep your contact information for as long as necessary to provide our services and comply with legal tax obligations.

  • Photos: Photos uploaded during the booking process are used for "Before and After" assessments. We may use "After" photos for social media marketing only with your verbal or written consent, ensuring no personal identifiers (like house numbers or car reg plates) are visible.

4. Third-Party Sharing

We do not sell your data. We only share information with trusted third parties necessary to run our business, such as:

  • Wix.com: Our website hosting and booking platform.

  • Payment Processors: To securely handle your payments.

  • Couriers: If a third-party delivery service is arranged.

5. Your Rights

Under UK GDPR, you have the right to:

  • Request a copy of the data we hold about you.

  • Request that we correct or delete your personal information.

  • Withdraw consent for marketing at any time.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Tiny Tidy UK Email: admin@tinytidyuk.com Location: Bicester, UK

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